FAQ's - My Mobile App

What's included with a FREE PLAN?

Our Free plan gives you the opportunity to build a mobile app version of your website for free! We give you the tools to plan, design, and build your app with an interactive preview so you can see how your app will look while you build it. There is no charge until you decide to publish your app.

 

How long does it take for my app to be available in the Google Play Store?

In general, the turnaround time will be around a week if there are no issues with the app or the Google Play review. We will notify you if further information is required.

 

Why is my website unable to be converted in My Mobile App?

Some websites are not appropriate to be converted in an app. Your website must be:

  • Standalone;

  • Owned by you;

  • Mobile-Friendly;

  • Adhere to the Google Play Store and Apple App Store policies & guidelines.

 

In order to meet the required standards for My Mobile App, your site must be:

‧ A standalone website;

‧ Owned by you; and,

‧ Compliant with the guidelines of each app store.

 

Will my app be guaranteed approval?

Unfortunately, no application can be guaranteed for app store approval. We have successfully built and deployed over 60,000 apps for Google Play and iTunes app stores. Our support team are able to assist where possible, however, approval is at the complete discretion of the app stores. Sometimes an app won’t be approved for technical or administrative reasons – we will assist in addressing any concerns and ensuring app approval.

Please make sure you read the app store guidelines:

Google Play                                    Apple App Store

 

 How may I change the app name, app icon, app screenshot or app description in Google Play?

You can upload the logos inside your Dashboard when building your app. For app name changes and description changes please Contact our support team.

 

What do I do if I want to use the name of my canceled app with My Mobile App to my new app?

We can switch the names of your canceled app and the new app. Contact our support team for assistance.

 

How to update the app with additional pages/contents?

It’s really easy to add features and make changes to your app. Head to the “Feature Editor” in your Dashboard. Click on the tutorial there for more assistance.

 

What payment methods are accepted?

For My Mobile App, direct customers accept PayPal. For Wix users, your subscription is added to your monthly Wix bill.

 

How to update payment methods in My Mobile App account?

Make sure you update the card linked to your PayPal and it will automatically update in MMA.

 

Having trouble logging in with default credentials?

For security reasons, we do not store your login passwords. The best way to get this done is to reset your password at http://www.mymobileapp.online/forgotten.

 

How do Push Alerts work?

Push alerts are notifications sent to users of your app. You may send Push alerts directly through your Dashboard. There is no limit on the number of alerts you send. To receive an alert, you must give your app permission to send push alerts to you (you will be prompted when opening the app for the first time). Once inside, head to the notifications tab of your app and subscribe to whichever categories you would like to receive alerts from.

 

How can I monetize my app?

We do not currently support apps with a price tag greater than zero.

 

What does My Mobile App need from a client to get started?

Is there anything a client can do to speed up the design and development process?

The best thing you can do to speed up your application process is to ensure you’re app is complete before continuing with publishing. For iOS customers please arrange an Apple Developer account prior to selecting Apple publishing. Lastly, make sure that your app complies with the Google Play Store and Apple App Store guidelines.

 

Why I have paid the premium but the app is yet to be in the Apple app store?

We understand that you wish to have your own Apple App as soon as possible. However, due to the requirement of Apple, all customers are required to have their own Apple developer accounts which is mentioned in our My Mobile App website. This is why we have you confirm your Apple Developer account before progressing with publishing.

 

How can I reset my password?

In case you have forgotten your password, or the signing up process has been interrupted. Please go to this link: http://www.mymobileapp.online/forgotten

 

How can I transfer our apps to another app developer?

We are always happy to help transfer your app name. Unfortunately, we are unable to transfer the app code.

 

What if I want something more advanced?

We create custom app solutions, as well as custom advancements for your MMA app. Contact us to see what we can do for you.

 

What is a hybrid app?

When your app directs your users to a section of your website, we call that “hybrid” as your app is using the HTML code of your website. A Hybrid app is a form of a web app that is deployed to a native platform (Android or iOS for example), inside the native shell.

 

What is a native feature?

Native features are modules that work directly with the devices operating system, which generally enable faster performance and increased flexibility. These features provide great user experience when compared to HTML5 web-based modules. We highly recommend taking advantage of the native features we have developed for your MMA app.